V2ray Privacy Policy — Our Data Protection & User Rights
V2ray values your privacy. This policy clearly explains what information we collect, how we use it, and the rights you hold as a user of our platform in Malaysia.
Effective date: 1 January 2026
Information We Collect
When you register and use the v2ray platform, we collect several categories of information to ensure the service runs smoothly and securely:
- Account information: Full name, phone number, date of birth and encrypted password. This information is required to create and verify your account identity.
- Local payment information: Transaction details in Malaysian Ringgit (RM/MYR), including deposit and withdrawal records via TNG, FPX and DuitNow QR. We do not directly store your bank card number or banking PIN.
- Device and browser information: Device type, operating system, IP address, browser type, and language settings. This data is used to optimise how the platform displays on your device.
- Usage data: Pages visited, session duration, in-platform actions and game preferences. This helps us improve the user experience over time.
- Cookies and tracking technologies: Small files stored in your browser to identify your session and save your platform preferences.
V2ray only collects information that is strictly necessary to operate the service. We do not request or retain data that is irrelevant to your use of the platform.
How We Use Your Information
- Process account registration and verification;
- Verify identity for financial transactions (KYC);
- Processing deposits and withdrawals in MYR;
- Providing relevant customer support.
- Detect and prevent fraud or unauthorised access;
- Comply with applicable legal and regulatory requirements;
- Analyse usage patterns to enhance security;
- Send important account-related notifications.
V2ray does not use your personal data for third-party advertising and does not sell your information to any external party. Any marketing communications from us are based solely on your account activity, and you may opt out at any time.
Cookies & Tracking Technologies
The v2ray platform uses cookies and similar technologies to enhance your experience. There are two main categories of cookies we use:
Required for core platform functions such as maintaining your login session, storing language preferences and ensuring payment transactions are processed securely. These cookies cannot be disabled without affecting platform functionality.
Used to understand platform usage patterns in aggregate, anonymised form. This data helps us identify areas for improvement and deliver a better user experience. You can opt out of these cookies through your browser settings.
To manage cookies, you can adjust your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the v2ray platform.
Data Storage, Security & Third-Party Sharing
Data Retention: Your personal information is stored on servers protected by industry-standard encryption. v2ray uses SSL encryption for all communication between your device and our servers, ensuring data cannot be intercepted in transit.
Retention Period: We retain your personal data for as long as your account remains active. After account closure, data is kept for the period required under Malaysian law before being securely deleted.
Third-Party Sharing: v2ray does not sell or rent your personal data. We only share necessary information with:
- Payment providers (TNG, FPX, DuitNow) to process your transactions;
- Malaysian government authorities where required by law;
- Technical service providers bound by strict confidentiality agreements.
All third parties we work with are required to uphold data protection standards equivalent to those in this policy.
User Rights, Policy Updates & How to Contact Us
- Right to Access: You may request a copy of the personal data we hold about you at any time.
- Right to Rectification: If your information is inaccurate, you have the right to request a correction through your account settings or by contacting customer support.
- Right to Erasure: You may request the deletion of your personal data, subject to any applicable legal data retention obligations.
- Right to Withdraw Consent: You may withdraw consent for marketing communications at any time without affecting your core services.
V2ray reserves the right to update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any material changes will be communicated to users via the platform or email at least seven (7) days before taking effect.
For enquiries, data access requests or privacy-related complaints, contact us at:
You can also visit the FAQ for more information, or refer to Terms & Conditions our platform.
Your Trust Is Our Priority
V2ray is committed to protecting the privacy of every user in Malaysia. Register with confidence — your data is safe with us.